Our Terms & Conditions of Booking

Little Oaks Glamping & Camping is the provider of this holiday, by making a holiday booking you accept the following Terms & Conditions:

The Greener Camping Club

In order to comply with countryside planning policy, we operate as a Greener Camping Club members-only campsite. The Club was established by people with a passion for sustainable, eco-friendly camping holidays. When you book your holiday with us, you will be enrolled as a member of the Club. Membership costs just £12 for the calendar year and gives you access to some of the greenest campsites in the UK. It also includes participation in the Club’s ‘Trees for Life’ scheme, whereby a tree is planted for every member we enroll.

Payment

We request a 50% nonrefundable deposit when booking a camping pitch or glamping tent. Receipt of the deposit secures your booking. Please note that the deposit does not include full payment (£12) for your Greener Camping Club membership, this will need to be added if not already a member. Pitches and glamping tents remain available for booking until your deposit is received. The balance is required six weeks prior to your arrival date. If we do not receive your balance by this time, we will assume you have cancelled your holiday and release the dates. For short lead-time bookings i.e. those booked less than six weeks before arrival, the full amount plus £12 Greener Camping Club membership, if not already a member, will be requested to secure the booking.

Cancellation by You

 If you have paid the full amount and cancel your holiday 14 days or less before your arrival date and we are able to re-let your holiday for all the dates you have booked, we will refund 50% of your payment. The Greener Camping Club membership fee is not refundable. In the event that we are unable re-let your dates, no refund will be made. Bookings are not transferable to another family without our prior agreement in writing. If you are concerned about the prospect of cancellation, please take out holiday insurance. 

Cancellation by Us

Little Oaks Glamping & Camping reserves the right to cancel a camping or glamping tent holiday at short notice if we are unable to provide safe glamping tent accommodation or camping environment, due to extreme weather conditions, ill health, fire, flooding or any other extenuating circumstances beyond our control. Under such circumstances, your full payment will be returned to you. Little Oaks Glamping & Camping cannot accept liability or responsibility for any loss, including consequential loss, caused by cancellation. The Greener Camping Club membership fee is not refundable.

Cancellation in the Event of Covid-19 Infection

What happens if you have to cancel your booking for any of the following reasons:

  • You or a member of your party have a positive Covid-19 test

  • You or a member of your party have to self-isolate due to contact with a Covid-19 sufferer

  • You or a member of your party develop Covid-19 symptoms and are awaiting test results

  • Your area is put into a localised lockdown - that means you will be breaking the law if you travel.

If any of the above apply we will do our best to offer you alternative dates for your holiday. If that is not possible then the ‘Cancellation by You’ clause will apply.

 

Special Coronavirus Conditions

If, as a result Government restrictions on campsites we are forced to cancel your holiday, we make a heartfelt request that rather than a refund, we instead hold your deposit as a credit against a later stay, valid for up to 12 months from your original holiday dates. If you postpone until the following year your Greener Camping Club membership will be carried over to the end of that year. As a small business, we are wholly dependent on your custom for our survival. We realise these are difficult times for all, but your support will help us get through this and continue to make Little Oaks Glamping & Camping a wonderful place to stay. 

Children & Adults Safety

There are many opportunities for play and adventure at Little Oaks Glamping & Camping. Our aim is for children to have a truly enriching experience of space and freedom. But there are contingent risks to be aware of. We permit campfires and  we have horses. These risks are small and should be self-evident - but if you are not clear, please ask! Little Oaks Glamping & Camping accepts no responsibility for injury incurred on site. Parents are responsible for the supervision of their children on site at all times.

Arrival & Departure Times

Arrival time is between 3pm and 8pm. Please call us if you think you may arrive later so that we can make suitable arrangements.

On departure day, please vacate your camping pitch by 11am, or glamping tent by 10am.

Cars & Campervans

The speed limit while at Little Oaks Glamping & Camping is 5 mph. Cars must be parked in the area by the entrance to Little Oaks, you cannot keep your vehicle next to your pitch. Campervans are only permitted on certain pitches. If we have had periods of prolonged rain and on arrival or departure days the ground is considered too soft to drive on, please use the wheelbarrows and trolleys to transport your gear. Help will be provided if required. 

Consideration for Others

This is a peaceful, quiet campsite for the enjoyment of nature. After 10pm we do not allow radios, stereos or other sound systems and only quiet talking is permitted. Acoustic instruments can be played before then, such as guitars, harmonicas, flutes etc. Noisy visitors who disturb other guests will be asked politely to leave, without refund. If you are out for the night and arrive back late, please be respectful to other guests who may be sleeping. 

Recycling & Rubbish

All rubbish must be recycled, that means separating glass, tins, plastic, paper, cardboard, food waste etc. and placing them in the designated bins. What is left, i.e. only items that are not recyclable, can be placed in the landfill bin.

Campfires

Please only use the designated campfire places and do not enlarge or alter the position of the designated campfire places. Do not leave your campfire unattended and think carefully about whether or not to light a fire if it is windy. Little Oaks Glamping & Camping accepts no liability for injury or damage caused by your campfire. By lighting it you accept full responsibility for it and must not leave it unattended.

Chemical Toilet Disposal

If you bring a portable toilet and wish to dispose of the contents in our disposal point (DP), please ensure that the chemical used does not contain formaldehyde, chlorine, bleach or any other corrosive/toxic chemical (blue chemicals).

Day Visitors

Day visitors are only permitted by prior agreement. Fees may apply.

Property Loss

Little Oaks Glamping & Camping cannot be held responsible for any lost or stolen property.

Smokers

All the glamping tents and all the undercover facilities are strictly NO SMOKING. If you smoke, please do it outside and dispose of your cigarette ends in the campfire or bin.

Dog Policy

Dogs must be kept on a lead of no more than 2m and are not permitted off the lead. Dogs must never be left unattended on site.

The Weather

Extreme Weather is covered in ‘Cancellations by Us’. This campsite can be subjected to harsh weather conditions. Very strong winds and torrential rain can occur at any time of year. You must ensure that your tent is robust and pitched correctly. In some cases, we may ask you to move to another pitch. Please note, we do not provide a refund because the weather has not worked out or is not to your liking.

Gas Cooker

Please use the gas cooker in accordance with the instructions and never leave anything aflame if you are not in attendance.

Breakages & Damage

Should any damage or breakages occur, other than acceptable wear and tear, a charge for repairs or replacement will be made. We reserve the right to charge for excessive cleaning where a glamping tent or pitch has been left in an unacceptable condition, through waste, litter, interference in the structure, movement of furniture and contents etc. Guests will be held responsible for any fire, smoke or general damage, or alteration to the structure caused by negligence.